Privacy Policy

Last Updated: 11/11/2025
Company: TRINEXA INFOTECH PRIVATE LIMITED
Support: support@trinexa.net

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, mobile applications, or any other digital services operated by TRINEXA INFOTECH PRIVATE LIMITED (“we”, “us”, or “our”). By using our platform, you agree to the terms outlined here.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you register or use our services:

  • Name
  • Email Address
  • Mobile Number
  • Profile Information (photo, short bio, etc.)
  • IP Address and Device Details

1.2 Usage Data

We collect data related to how you interact with our platform, including pages visited, session time, clicks, and approximate location.

1.3 Payment Information

All payments and transactions are processed securely through authorized payment gateway partners. We do not store your full card numbers, UPI PIN, or banking login details.

1.4 Creator and User Interactions

Chat messages, call durations, and user-reported content may be stored to ensure user safety, prevent fraud, and comply with legal regulations.

2. How We Use Your Information

  • To create and maintain user accounts
  • To process payments and complete transactions
  • To enable connections between users and creators
  • To improve user experience and service functionality
  • To monitor and prevent fraud or unauthorized use
  • To comply with legal and regulatory requirements

3. Cookies and Analytics

Cookies and analytics tools help us improve user experience and platform performance. You may disable cookies through your browser settings.

4. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:

  • Payment Gateways (for secure transactions)
  • Cloud Hosting and Security Providers
  • Analytics Services
  • Legal Authorities if required by law

5. Data Security

We use encryption, secure hosting, and restricted access controls to protect your data. However, no system is completely secure, and users are responsible for maintaining confidentiality of their login credentials.

6. Data Retention

We retain account data while your account remains active. Certain transaction or compliance data may be stored for up to 5 years as required by law.

7. Your Rights

You may request account deletion, correction, or access to your data by emailing support@trinexa.net. Legal and compliance related data may not be deleted immediately.

8. Age Restriction

The platform is strictly for users who are 18 years or older. Accounts found to be underage may be restricted or removed.

9. Non-Adult Category Compliance

Our platform operates under Category A (Strictly Non-Adult). Nudity, sexual content, or explicit behavior is prohibited. Violations will result in account suspension or permanent removal.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated date.

11. Contact

For questions about this Privacy Policy, contact us at:
Email: support@trinexa.net