Contact & Onboarding
We’re here to assist you. Whether you have a business inquiry, technical support request, partnership discussion, or payment gateway onboarding requirement, our team ensures transparent and timely communication.
Support & General Queries
Email: support@trinexa.net
Response Time: Within 24 business hours
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Compliance, Banking & Payment Gateway Queries
This department handles all matters related to banking approvals, merchant onboarding, enterprise verification, legal compliance, KYC documentation, and regulatory alignment.
Compliance Officer: Amar Singh
Email: compliance@trinexa.net
SLA: Response within 1 business day
Working Hours: Monday to Friday, 11:00 AM – 5:00 PM IST
We follow RBI and industry-standard compliance practices to ensure secure, transparent, and trustworthy business operations.
Business Hours
| Department | Timings (IST) |
|---|---|
| Customer Support | 10:00 AM – 6:00 PM (Mon-Fri) |
| Technical Support (Ticket Based) | 24x7 |
| Compliance & Verification | 11:00 AM – 5:00 PM (Mon-Fri) |
Corporate Office
TRINEXA INFOTECH PRIVATE LIMITED
213/214, 2nd Floor, Welldone Tech Park,
Sohna Road, Sector 48,
Gurugram, Haryana – 122018, India