Community Guidelines

Last Updated: July 2026
Company: TRINEXA INFOTECH PRIVATE LIMITED

1. Introduction

Trinexa operates a Creator Interaction & Communication Platform that enables audio/video calling between users and creators. These Community Guidelines establish the standards of behavior expected from all users, creators, and hosts on our Platform. Violation of these guidelines may result in account suspension or permanent removal.

By using our Platform, you agree to abide by these guidelines at all times.

2. Respectful & Professional Conduct

  • Communicate politely and with mutual respect at all times.
  • Avoid abusive, offensive, threatening, or discriminatory language.
  • Treat all users, creators, and platform staff with dignity.
  • Do not use the audio/video calling feature to intimidate, demean, or harass any person.

3. Strictly No Adult or Sexual Content

Our Platform is strictly Non-Adult (Category A). The following are absolutely prohibited:

  • Nudity, partial nudity, or sexually explicit behavior during calls or in any content shared on the Platform.
  • Sexual conversations, solicitation, or requests of any nature.
  • Sharing intimate, private, or sexually suggestive images or videos.
  • Any attempt to engage in adult services or escort-type arrangements through the Platform.

Any account found violating this policy will be permanently banned and may be reported to law enforcement authorities.

4. Prohibited Financial Conduct

The following financial behaviors are strictly prohibited and may constitute fraud:

  • Requesting or accepting payments outside the Platform for any services rendered within it. All transactions must flow through the official Credits system on the Trinexa Platform.
  • Attempting to manipulate, exploit, or abuse the Credits system in any way, including generating fake call sessions to artificially earn or drain Credits.
  • Using the Platform or Credits system to facilitate money laundering, hawala transactions, or any other illegal financial activity.
  • Sharing payment credentials, UPI IDs, or bank details with other users through in-app chat or calls.
  • Impersonating another user or creator to fraudulently obtain Credits or payments.

5. No Harassment or Bullying

  • Personal attacks, threats, stalking, or repeated unwanted contact are strictly prohibited.
  • Do not record audio/video calls without the explicit consent of all participants.
  • Do not take screenshots of private calls and share them without consent.
  • Do not use the Platform to track, monitor, or surveil another user.

6. No Illegal Activities

  • Do not use the Platform to promote, facilitate, or engage in any illegal activity.
  • No fraud, impersonation, phishing, or scam activity of any kind.
  • No promotion of illegal goods, services, drugs, weapons, or gambling.
  • No copyright, trademark, or intellectual property violations.
  • No spreading of misinformation, fake news, or defamatory content.

7. User Privacy & Data

  • Do not request, solicit, or collect personal information from other users (bank details, passwords, Aadhaar, etc.).
  • Do not share, post, or misuse another user’s private data without their consent.
  • Do not attempt to access another user’s account or data through unauthorized means.

8. Content Ownership

Users must only share content they own or have explicit permission to share. Do not use copyrighted music, images, or video content during calls or in any Platform interaction without appropriate rights.

9. Credits Usage Policy

  • Credits must only be used for their intended purpose — accessing audio/video calling services within the Trinexa Platform.
  • Credits cannot be transferred, gifted, sold, or exchanged with other users.
  • Any attempt to exploit Credits for monetary gain outside the Platform is a serious violation.
  • Creators must not encourage users to purchase excessive Credits beyond their genuine need.

10. Enforcement

Violations of these guidelines will result in the following actions at Trinexa’s discretion:

  • Warning — for minor or first-time violations.
  • Temporary Suspension (24 hours to 30 days) — for repeated or moderate violations.
  • Permanent Ban — for serious violations including adult content, financial fraud, or illegal activity.
  • Legal Action and Reporting to Authorities — for criminal violations.

Trinexa reserves the right to take action without prior notice for severe violations.

11. Reporting Violations

If you observe any violation of these guidelines, please report immediately to:

Email: support@trinexa.net
Subject Line: Community Guideline Violation Report

Please include the user’s profile details, description of the incident, and any supporting evidence (screenshots, timestamps). All reports are treated confidentially.

Contact & Grievance Redressal

Support Email: support@trinexa.net
Compliance Email: compliance@trinexa.net
Grievance Officer: Amar Singh
Phone: +91-9685365354
Office: 213-214, 2nd Floor, Welldone Tech Park, Sohna Road, Sector-48, Gurugram, Haryana – 122018
CIN: U62090HR2025PTC137282
GST: 06AAMCT3689H1ZS